Terms of Service

Who we are

JagaHealth is operated by Ibudata Solutions, Malaysia ("we", "us"). By downloading or using the app you agree to these terms. If you do not agree, please do not use it.

Who can use JagaHealth

You must be at least 18 years old and able to enter a binding contract. You may keep records for people in your care, including children and elderly relatives, provided you have the right to hold their health information. You are responsible for what you store about other people.

Not medical advice

JagaHealth is a record-keeping tool. It is not a medical device, it does not provide medical advice, diagnosis or treatment, and it is not a substitute for a qualified clinician.

Summaries, trends and answers produced by the app describe the records you put into it. They may be incomplete or wrong, because AI extraction can misread a document, which is why you are asked to check every extraction before it is saved. Always confirm anything that matters against the original document and discuss decisions with your doctor.

Never delay seeking medical care because of something you read in this app. In an emergency, contact emergency services.

Your account

You need an account to use JagaHealth. Keep your sign-in credentials secure and tell us promptly if you believe someone else has access. You are responsible for activity under your account.

Your records stay yours

You own the documents and records you add. You give us only the permission we need to run the service for you: to store, process, display and back up your content, and, when you have AI processing enabled, to send it to our AI provider so it can be read. That permission ends when you delete the content or your account.

We do not use your records to train AI models, and we do not sell them. When you share a doctor pack, you decide what it contains and who gets the link.

Acceptable use

You agree not to:

• Upload records about someone else without the right to hold their information.
• Use the app to provide medical services to third parties, or hold it out as a clinical system.
• Attempt to break, overload, reverse-engineer or gain unauthorised access to the service.
• Upload malware, or content that is unlawful or infringes others' rights.
• Resell or redistribute the service.

The free plan

The free plan currently includes:

• Up to 10 documents
• One family profile
• 15 AI actions per calendar month, reset in Malaysian time

We may adjust these limits. If we reduce them, we will tell you in advance.

JagaHealth+ subscriptions

JagaHealth+ removes the free-plan limits and adds doctor packs and claim tracking.

• Monthly: billed every month until cancelled
• Yearly: billed every 12 months, with a 7-day free trial

Prices are set per country by the App Store and Google Play and are shown in your local currency before you confirm. The exact amount therefore varies by market, and the store listing is the authoritative figure for yours.

Payment is charged to your Apple ID or Google Play account at confirmation of purchase. Your subscription renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours prior to the end of the current period. You can manage or cancel your subscription in your Apple ID or Google Play account settings at any time.

If you take the free trial, any unused portion is forfeited when you buy a subscription. Prices may change; we will give notice before a change affects a renewal.

Refunds are handled by Apple and Google under their own policies, not by us. Cancelling stops future billing; it does not refund the current period. If you cancel, JagaHealth+ features remain available until the end of the period you have paid for, after which the free-plan limits apply again. Your records are not deleted.

Availability and changes

We work to keep JagaHealth available, but we do not guarantee uninterrupted service. We may add, change or remove features. If we make a change that materially reduces what a paid subscription provides, we will tell you and you may cancel.

We may update these terms. Material changes will be notified in the app before they take effect, and continuing to use JagaHealth after that means you accept them.

Ending your account

You can delete your account at any time from inside the app. See deleting your account. Deletion is immediate and permanent, so export anything you want to keep first.

We may suspend or end your account if you materially breach these terms, or if we are required to by law. Except where the breach makes it impossible, we will give you a chance to export your data.

Disclaimers and liability

The service is provided "as is". To the fullest extent permitted by law we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that AI extraction is accurate or complete.

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, or loss of data. Our total liability arising from your use of JagaHealth is limited to the greater of the amount you paid us in the 12 months before the claim, or RM 100.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud. Some jurisdictions do not allow certain exclusions, in which case those exclusions do not apply to you.

Governing law

These terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction, though you may also have the right to bring a claim in your country of residence.

Contact

support@jagahealth.app
Ibudata Solutions, Malaysia