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Open the Profile tab, scroll to the Account section, tap Delete account, then type DELETE to confirm. Deletion is immediate and permanent, so export your data first if you want to keep it. Full instructions, including what to do if you cannot sign in, are on the account deletion page.

How to delete your account

Open the Profile tab, scroll to the Account section, and tap Export my data. You get your full record set in a form you can keep. There is no charge and no limit on how often you do it.

Open the Profile tab and tap Privacy & data, then turn off "Use AI to extract and explain information". From that moment no document content is sent for AI processing. Scanning and the Ask tab pause, because both need AI, but everything already saved stays as it is and you can still add and edit records by hand. You can turn it back on in the same place.

What the AI provider receives

Yes. Every extracted field is editable. You see what was found on the verification screen before anything is saved, and you can correct it there. Records can also be edited after saving, and moved between family profiles.

Subscriptions are billed by Apple or Google, so you cancel where you bought it. On iPhone: Settings → your name → Subscriptions → JagaHealth. On Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → JagaHealth. Cancelling stops future billing; your Plus features stay active until the end of the period you have paid for, and your records are not deleted.

Deleted records go to a bin for 30 days before they are permanently erased, so you can restore it. Deleting a whole profile or your account is different: that is immediate and cannot be undone.

Only if you share them. Doctor pack links expire and can be revoked at any time, and family profile access is set by you per person. Nobody else has access.

No. It organises the records you already have and helps you find things in them. It is not a medical device, it does not diagnose, and it does not give medical advice. Always discuss decisions with a qualified clinician.

The app is in English and works anywhere both stores operate. Subscription prices are set per country by the App Store and Google Play, so you see your own currency at checkout. Extraction has been tuned hardest on document formats common in Malaysian clinics, so accuracy is highest there and still good on the receipts, prescriptions and lab reports used elsewhere.